LouAnn Ballew

Windows 95
Windows NT 4.0 Workstation
Windows NT 4.0 Server

Senior NT Systems Administrator

Global Internet services and Web hosting firm, Data Center Co-location Operations (65,000 square feet). LAN administrator, backup, virtual hands, caching. Strong communication and people skills, both written and verbal. Supervise systems administrators, prioritize Network Operations Center (NOC) activities, delegate duties and responsibilities. Document NOC operations, processes and procedures. Configure user accounts, e-mail, Symantec Anti-Virus, domain resource access, operating system upgrades. Make support escalation decisions. Manage and monitor network connectivity and security using NetCool, Hewlett-Packard Service Desk, Aperture, Vantive. Monitor and follow-up on suspension, reinstatement and disconnection requests. 12 months.

Senior Systems Administrator

Web Design and development firm (90-100 station local network). Design new network. Upgrade 10Base2 network to 10BaseT 10/100, star topology, including physically moving entire network from one building to another. Integrate LAN with corporate WAN. Define, identify and resolve network security issues systematically and quickly. Troubleshoot TCP/IP applications. Supervise systems administrators. Perform, supervise, delegate, prioritize maintenance including hardware/software upgrades and configuration changes for network elements - routers, switches, hubs, firewall, servers, etc. Specify, research, and purchase new hardware and software for user productivity and network improvement. Design, plan, test, implement all network enhancements. Document operation standards and recovery procedures. Oversee production backup and recovery. Internet/Intranet/Extranet management including IIS 3-5, DNS, WINS, DHCP, NAT. Configure and maintain user accounts with MS Exchange 5.5. Supervise and perform installation of hardware and software on production servers. Coordinate new employee workstation and telephone setup. Update and troubleshoot telephone system. Liaison with telephone services and telecommunications carriers (T1, ISDN, analog). Make support escalation decisions. Provide Tier 3 support. Hire and supervise contractors as needed. 15 months.

Information Technology Manager

General contractor specializing in unusually high-end construction (mostly residential) for only the most private, well-to-do clients. Evaluate, manage and redesign the central computer communications networks, and improve communication security, for over a dozen Seattle-area work sites. Manage a highly heterogeneous network of over 100 computers. Systems analysis, database development and integration using Access, Timberline, and proprietary Access database applications. 4 months.

Independent Consultant

Purchase, install, configure, maintain, and troubleshoot software and hardware on Microsoft Windows 3.x and 95/98 and Microsoft Windows NT 4.0 networks. Provide technical support to meet client requirements. Setup, design, and maintain Internet Web sites, LISTSERV e-mail discussions. Ensure client connectivity on intranet and to the Internet, including TCP/IP troubleshooting. 5 years.

Senior Associate

The University of Texas at Austin, Graduate School of Business, Masters in Business Administration (MBA) in Information Systems Management (ISM) Concentration. Manage operation and upgrading of Classroom 2000 (an advanced computer/network laboratory funded by IBM, Microsoft, and Apple). Manage the premier MBA specialty program for the most promising information systems students. Prepare and coordinate recurring, national Visiting Committee events. Manage all accounts, budgets, purchasing, public relations, and personnel matters. Supervise all aspects of a dean search committee, evaluation of international applicants. Prepare annual reports and occasional reports, design and supervise all program correspondence, grant applications, reports. Hire and supervise eight employees. 7 years.

Industrial Liaison Officer

The University of Texas at Austin, College of Natural Sciences. Manage the Industrial Liaison and Placement Office. Monitor and allocate faculty telecommunication accounts. Maintain special equipment accounts - budget over $3 million. Manage computer operations. Create and maintain large databases. Coordinate annual Technology Fair. Prepare grant proposals. Public relations, policy writing, student association relations. Hire and supervise six employees. 5 years.

Education

Associate of Science in Music Education

Roane State Community College, Magna Cum Laude

Bachelor of Science in Education in Music Education

Tennessee Technological University

Publications

Accelerated MCSE Study Guide to Networking Essentials
(McGraw-Hill, 1999, ISBN 0-07067685-2), with Dave Kinnaman

Accelerated MCSE Study Guide to Windows NT 4.0 Workstation
(McGraw-Hill, 1999, ISBN 0-07067683-6), with Dave Kinnaman

Accelerated MCSE Study Guide to TCP/IP
(McGraw-Hill, 1999, ISBN 0-07067686-0), with Dave Kinnaman

Exam 70-058:

Networking Essentials

Exam 70-059:

Internetworking with Microsoft® TCP/IP on Microsoft® Windows NT® 4.0

Exam 70-063:

Implementing and Supporting Microsoft® Windows® 95

Exam 70-067:

Implementing and Supporting Microsoft® Windows NT® Server 4.0

Exam 70-068:

Implementing and Supporting Microsoft® Windows NT® Server 4.0 in the Enterprise

Exam 70-073:

Microsoft® Windows NT® Workstation 4.0

Exam 70-077:

Implementing and Supporting Microsoft® Internet Information Server 3.0 and
Microsoft® Index Server 1.1

• Immune.Com
• Emissary.Net
• Emissary.Org
• TickaTickaTicka.Com

In her free time LouAnn enjoys music, hiking and wildflowers.

LouAnn's e-mail address is: sysadmin@Emissary.Org

Thank you for your interest in my accomplishments!

This page resides at http://www.Emissary.Org/ballew/index.html

Copyright © 1999-2002 LouAnn Ballew, all rights reserved.